VeloWorkout Support

Help with the VeloWorkout app, your account, workouts, and connected cycling devices.

Contact support

Email us with a short description of the issue, the device you are using, and any error message you see. We normally respond within two business days.

What we can help with

Workouts and training plans. Get help finding, scheduling, performing, or reviewing a workout or training plan.

Bluetooth devices. Troubleshoot smart trainer, power meter, cadence sensor, and heart-rate monitor connections.

Account and privacy. Ask about sign-in, account deletion, personal data, or privacy choices.

Self-service help

Visit the VeloWorkout FAQ for answers about workout files, smart trainers, plans, and analytics.

For details about personal data and account deletion, read our Privacy Policy.

In the iOS app, you can also open Profile → Help & Support to email support directly.